FREQUENT QUESTIONS

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After making the purchase, you will receive a confirmation email from is. If you made the purchase on a business day before 6:00 pm, the purchase will be processed during the day. If it was made after 6:00 pm or on a weekend, the purchase will be processed the next day. skilled.  

Treo Shop has the platform implemented Wompi through which payment can be madeit's safe via PSE, bank transfers or credit cards. Also, we have a payment button so you can pay pending invoices. 

The delivery time depends on the availability of the product in stock / stock. If so, the delivery takes between 2 and 5 days after confirmation of receipt of payment by Data and Service.  

If the product is not in stock, the estimated delivery time will be between 60 and 180 days. 

For licensing, the delivery time is 5 days after the confirmation/purchase order.  

For services, these will be provided according to availability and scheduling with the client, for which we will contact you in advance.  

If after the estimated delivery time, your order has not been delivered or arrived partially (either hardware or software), you can contact us by email ecommerce@datayservice.com or to the line 31533289522 where we will resolve your concerns. 

the guarantee, its terms and conditions will be determined by each manufacturer

You must write an email to the address ecommerce@datayservice.com specifying: company name, contact name, cell phone, email and reason for the request. After filing the request, a response will be given within a maximum of 5 business days.  

The value of the shipment will depend on the size and weight of the merchandise. For software products, the shipment is $0. 

For purchases made through Treo Shop, the invoice will be sent to the email provided, maximum 2 business days after payment confirmation.  

In the case of purchase orders generated as a result of direct negotiation or an economic proposal delivered by the commercial executive, billing will be carried out under the terms previously stipulated.  

For acquisitions derived from a direct economic proposal, the maximum payment time is 30 days after the presentation of the invoice. 

In the case of purchases with monthly charges, the delay in meeting the payment may cause the suspension of the service until it is corrected. 

The economic proposals and quotes are valid for 10 days from the date ofhas to present it.  

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